Dynatrace careers teams technical support hero

Customer Solution Engineer

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

Passionate about customer communication on a very technical level? Excited about troubleshooting for our AI-powered monitoring solution? Eager to join a global leader that enables digital transformation? If yes, join Dynatrace!

Customer Support | Troubleshooting | Software as a Service | Digital Transformation | Cloud Monitoring

As a Customer Solution Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform. 

Your role

  • Recognize and solve problems as reported by customers related to our SaaS and Managed products.

  • Interact with diverse customer technology ecosystems.

  • Work directly with customer application specialists to troubleshoot and resolve platform or product issues.

  • Be exposed to an entire range of cutting-edge technologies.

  • Work closely with our development and product management teams.

  • Attend training for new product features and technologies.

  • Exchange knowledge with other colleagues and suggest product improvements.

Qualifications

  • Technical Degree (preferably in Computer Science) or relevant experience in IT.

  • Professional work experience in software development, software testing, or in customer services.

  • Ability to analyze code written in modern programming languages.

  • Experience with various operating systems (Linux, Windows) and computer networks.

  • Knowledge of cloud and host virtualization technologies.

  • Strong analytical thinking with a structured approach to problem solving.

  • Team player with proactive attitude.

  • Excellent English skills, both oral and written.

You will love this job if

  • Troubleshooting is your passion.

  • You are fascinated by technical challenges, and you think creatively.

  • You love to learn new technologies.

  • You appreciate team spirit and enjoy an international environment.

#LI-HYBRID

Additional Information

We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife? 

 

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