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Renewals Specialist

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences

Job Description

  • Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organisation

  • Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer

  • Generating and sending quotes 90 days in advance that meet the customers contractual requirements

  • Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.

  • Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans

  • Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts.

  • Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.

  • Provide information for internal management reporting

  • Meet all contractual and reporting deadlines

  • Perform additional duties as required


  • Experience working with software/IT renewals

  • Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment

  • Proven ability to manage high volumes of renewals at any given time

  • Self-starter, highly motivated, and committed to getting results

  • Strong organisational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy