Technical Services Analyst

Your role at Dynatrace

Incident & Problem Management:

• Troubleshoots and accurately diagnoses and/or forwards IT related issues

• Walks users through the recommended problem-solving steps

Service Request Fulfillment:

• Provides software and hardware products as well as workplace equipment following work instructions

• Fulfills user and access management requests following work instructions

• Answers and/or forwards technical questions and supports users in all IT technical matters

• Learns technical change requests implemented by backend teams

• Asset-, stock- and demand Management

• Takes care of accurate stock and inventory management Prepares asset demands

• Executes disposals following work instructions

Projects & Improvements:

• Assists onsite with general IT build out tasks

• Participates in discussions for workplace improvements

• Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations

• Collaboration & Learning

• Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature

• Reads and understands step-by-step guides and technical work instructions

This is a hybrid position (4 days per week) out of Mountain View, CA. 

What will help you succeed

Minimum Qualifications:

• 1+  year of experience in desktop technical support

• HS Diploma or GED required

Preferred Qualifications:

• Technical study related to IT

• Experience with Microsoft Windows desktop operating systems and basic networking principles

• Experience with Microsoft Office 365

• Experience with Microsoft Intune

• Experience with MAC operating system support is a plus

• Experience supporting the IT needs of executive level leaders

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. 

• An environment that fosters innovation, enables creative collaboration, and allows you to grow.

• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. 

• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all

• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards

DOE, salary $75K - $85K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.