LMS Support Analyst

Your role at Dynatrace

Dynatrace is looking for a Learning Management Systems (LMS) Support Engineer for the LMS Operations team. As a Learning Management Systems Support Engineer, you’ll play a crucial role in ensuring the smooth operation and effective utilization of the organization’s learning management system. Your responsibilities will span from technical administration to user support.

Responsibilities: 

• Administer and manage cloud environments, ensuring high availability and performance.

• Develop, update, and maintain CloudFormation templates or similar deployment automation scripts to automate the provisioning and deployment of infrastructure.

• Oversee the administration of our Learning Management System (LMS), including user management, content delivery, and system updates.

• Troubleshoot and resolve issues related to cloud automation, using logs and observability tools to diagnose and rectify problems promptly.

• Troubleshoot and resolve issues related to interacting with the LMS system

• Transfer incoming support tickets to the appropriate teams

• Collaborate with LMS Engineering R&D to further drive end-user experience

• Utilize the observability platform (Dynatrace) for operational tasks

What will help you succeed

Minimum Qualifications: 

• Bachelor's degree in focused on technology (i.e., Computer Science, Computer Engineering, Information Systems) or equivalent work experience required.

• 3+ years of work experience

Preferred Qualifications:

• Proven experience in cloud administration with AWS, Azure, or GCP.

• Experience in infrastructure as code (IaC) using CloudFormation or Terraform; or configuration management solutions such as Ansible.

• Strong experience in administering and managing a Learning Management System.

• Ability to effectively troubleshoot cloud automation issues through log analysis.

• Excellent problem-solving skills and attention to detail.

• Strong communication and collaboration abilities.

• Experience in working with cross functional teams

• Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.

• Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate, Google Cloud Certified).

• Prior experience in a DevOps environment or DevOps Site Reliability.  

• Knowledge of scripting languages such as Python, JavaScript, or Bash.

• Experience with SharePoint, Slack, and Zendesk or equivalent systems.

• Prior Experience with the Dynatrace Platform is a plus.

Travel Requirements

• 25% or less travel required

Why you will love being a Dynatracer

•    A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
•    Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
•    A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. 
•    An environment that fosters innovation, enables creative collaboration, and allows you to grow.
•    A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. 
•    A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
•    A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
•    Attractive compensation packages and stock purchase options with numerous benefits and advantages.