Documentation Experience Lead

Your role at Dynatrace

• Drive the roadmap for self-service knowledge, specifically documentation

• Oversee continuous improvement of technical documentation, ensuring it´s clear, concise, comprehensive and accessible - creating a next level experience, catering our user´s diverse needs

• Clarify the documentation lifecycle

• Develop and oversee information and content strategies for contributors, ensuring processes allow for increased efficiency and quality

• Promote user-centric, cross-channel thinking

• Support information strategy initiatives and balance the big picture and actionable, well-defined increments

What will help you succeed

• 2+ years of product management experience in a B2B software product environment and 3+ years of experience aligned with technical writing

• Experience in defining and executing strategy and governance for software documentation

• You are a creative self-starter who can envision a future for enterprise software documentation above and beyond what we can do today

• Passion for devising enterprise-grade strategies and roadmaps for technical documentation

• You start with the “why” behind your strategy to motivate and inspire

• You understand docs-as-code and are itching to use new technologies (LLM, gen AI) to take our experience ecosystem to the next level and let content contributors focus on what they do best

• By leveraging your hands-on technical expertise, you draw insightful conclusions validated by customer analytics, ensuring consistent results amidst diverse contributors and stakeholders

• You excel in engaging with both internal and external stakeholders, articulating your vision and plans

• You are familiar with Markdown.

• You understand technical topics such as software intelligence, cloud technologies, artificial intelligence, application security, and SaaS

• You enjoy sharing your knowledge and skills with other team members and learning from others

• You’re willing to push the envelope and engage stakeholders to try new things, balanced by a love of metrics that support your work. 

Why you will love being a Dynatracer

•    A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
•    Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
•    A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. 
•    An environment that fosters innovation, enables creative collaboration, and allows you to grow.
•    A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. 
•    A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
•    A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Dynatrace is uniquely positioned to help our customers understand their business like never before. We provide end-to-end visibility across infrastructure, from cloud to on-prem, in a fully unified platform so they can see beyond scale and complexity. Our Al-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.