Senior Team Manager, Technical Product Consultants
Your role at Dynatrace
Responsibilities and Duties
Directly manage a team of Technical Product Specialists, including but not limited to hiring, managing performance, communicating expectations, developing individual and team goals, and problem resolution to ensure high employee retention and satisfaction.
Coach and mentor your team of Technical Product Specialists through developing a robust training and on-boarding program, hosting team and individual meetings, conducting progress reviews (six-month cadence) around Dynatrace ONE technical standards, frequent evaluations of customer interactions (chat and coaching sessions), and develop individualized career develop plans.
Develop, continuously improve, and enable Technical Product Specialists of current Dynatrace ONE programs, processes, and policies, such chat standards, activity tracking, coaching sessions, account health reviews, best practice development, technical knowledge base development, troubleshooting, mock coaching sessions feedback, and technical skills matrix.
Report on, be accountable for, and provide recommendations to improve key performance metrics of your Technical Product Specialist team and customer accounts, including but not limited: response time, customer satisfaction, coaching session feedback, and account health review.
Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes, ensure excellent customer experience is being delivered, and the value of Dynatrace ONE and Dynatrace ONE Premium is well understood.
Develop strong relationships with Regional Services Managers and Account Executives in order to position Dynatrace ONE Premium early in their sales cycles and able to articulate the value of Dynatrace ONE Premium to their customers.
Coordinate with Senior Technical Product Consultants and the broader management team to develop and deliver technical workshops for Product Specialists, and identify customer usage trends with Dynatrace
What will help you succeed
Bachelor’s Degree or equivalent experience in Computer Science or similar field
5+ years of proven experience leading teams
5+ years of technical account management, customer support, consulting or equivalent experience, preferably in a technology-oriented, SaaS-related business.
3+ years hand-on experience architecting, managing, using enterprise monitoring solutions
Exceptional written and verbal communication skills
Excellent presentation skills, including mastery of PowerPoint and public speaking
Excellent relationship building skills, including executive levels
Proven experience leading strategic initiatives with quantifiable results
Experience working with large, enterprise customers including executive leadership
Holds or on track to earn within six month a Dynatrace Associate Certification
Results-oriented and driven individual
Foster teamwork and collaboration
Can provide and incorporates feedback
Track record of driving innovation
Handles pressure
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a Dynatracer
Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 70.000 per year based on full-time employment (38.5 h/week).
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About Dynatrace
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
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