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Technical Services Analyst

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

Your role at Dynatrace

Incident & Problem Management:

  • Troubleshoots and accurately diagnoses and/or forwards IT related issues

  • Walks users through the recommended problem-solving steps

Service Request Fulfillment:

  • Provides software and hardware products as well as workplace equipment following work instructions

  • Fulfills user and access management requests following work instructions

  • Answers and/or forwards technical questions and supports users in all IT technical matters

  • Learns technical change requests implemented by backend teams

  • Asset-, stock- and demand Management

  • Takes care of accurate stock and inventory management Prepares asset demands

  • Executes disposals following work instructions

Projects & Improvements:

  • Assists onsite with general IT build out tasks

  • Participates in discussions for workplace improvements

  • Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations

  • Collaboration & Learning

  • Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature

  • Reads and understands step-by-step guides and technical work instructions

 

This is a hybrid position (2 days per week) out of Mountain View, CA. 

What will help you succeed

Minimum Qualifications:

  • 1+  year of experience in desktop technical support

  • HS Diploma or GED required

Preferred Qualifications:

  • Technical study related to IT

  • Experience with Microsoft Windows desktop operating systems and basic networking principles

  • Experience with Microsoft Office 365

  • Experience with Microsoft Intune

  • Experience with MAC operating system support is a plus

  • Experience supporting the IT needs of executive level leaders

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Why you will love being a Dynatracer

  • Dynatrace is a leader in unified observability and security. 

  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. 

  • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. 

  • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.

  • Over 50% of the Fortune 100 companies are current customers of Dynatrace.

DOE, salary $75K - $85K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location. 

Discover more

About Dynatrace

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

More information

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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