Technical Services Analyst
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.
Your role at Dynatrace
Incident & Problem Management:
Troubleshoots and accurately diagnoses and/or forwards IT related issues
Walks users through the recommended problem-solving steps
Service Request Fulfillment:
Provides software and hardware products as well as workplace equipment following work instructions
Fulfills user and access management requests following work instructions
Answers and/or forwards technical questions and supports users in all IT technical matters
Learns technical change requests implemented by backend teams
Asset-, stock- and demand Management
Takes care of accurate stock and inventory management Prepares asset demands
Executes disposals following work instructions
Projects & Improvements:
Assists onsite with general IT build out tasks
Participates in discussions for workplace improvements
Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations
Collaboration & Learning
Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature
Reads and understands step-by-step guides and technical work instructions
This is a hybrid position (2 days per week) out of Mountain View, CA.
What will help you succeed
Minimum Qualifications:
1+ year of experience in desktop technical support
HS Diploma or GED required
Preferred Qualifications:
Technical study related to IT
Experience with Microsoft Windows desktop operating systems and basic networking principles
Experience with Microsoft Office 365
Experience with Microsoft Intune
Experience with MAC operating system support is a plus
Experience supporting the IT needs of executive level leaders
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a Dynatracer
Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.
DOE, salary $75K - $85K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.
Discover more
About Dynatrace
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
More information
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