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Professional Services Consultant

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Job Description

The Professional Services Consultant is a vital member of the team, responsible for the delivery of Dynatrace professional services. The role focuses on customer success and technology adoption, working with customers and helping them maximize the value that Dynatrace delivers, enabling delivery of high-performing applications with a first-rate customer experience. Customer environments will vary widely. Significant performance problems may take down customer applications, creating a high-stress, time-critical working environment. Other situations may need a more measured approach with rigorous change control and approval processes. Regardless, engagements often take place in cross-organizational, highly political, and visible atmospheres so excellent communication and customer management skills, and the ability to constantly make progress and add value while keeping all parties updated on progress, are essential skills.

You will have a high-tech background with an application focus and will be intuitive problem-solvers comfortable in complex environments, seeking a wide variety of challenges to help them grow. A strong understanding of appropriate technologies (described briefly below) is required as this role calls for more than simple product installation and configuration. You will be required to develop skills in using Dynatrace technology to help isolate and analyze application performance problems. You will interact with a wide variety of roles both business and IT need to gain mastery of this knowledge along with the ability to communicate clearly, credibly, and confidently.

Responsibilities:

  • Earn the confidence of customers, partners, and colleagues as a trusted advisor in Application Performance Management

  • Represent Dynatrace as a product expert on its technology

  • Deploy, administer, configure and maintain Dynatrace technology

  • Ensure effective monitoring of critical business applications at customer sites

  • Build and enhance dashboards, reports and alerts to meet customer requirements

  • Help customers troubleshoot, profile, and predict application performance issues

  • Mentor and train customers on Dynatrace technology and best practices

  • Build Dynatrace brand loyalty and uphold Dynatrace solution against competitive threats

Qualifications

  • Extensive experience working as Professional Services Consultant / Delivery consultant within IT Industry

  • Excitement and eagerness to learn new technology

  • Passion for IT development and desire to gain in-depth knowledge

  • Bachelor’s degree or minor in any of the following: Computer Science, Engineering, Statistics, Math or equivalent training or course work experience

  • Basic knowledge of Java, C#, .Net, Python or similar programming languages

  • Interest in web programming and Object-Oriented design

  • Fluent spoken and written Cantonese and English

  • Excellent interpersonal skills 

Additional Information

We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?   

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