Innovation Architect

The Innovation Services team is responsible for continuously modernizing Dynatrace Service offerings and solutions with a focus on cutting edge cloud practices and technologies, automation, and Dynatrace Software Intelligence. Innovation Services develops high value automation solutions that will drive Dynatrace ARR growth through customer adoption of new Dynatrace modules and accelerated expansion of Dynatrace licenses. Additionally, the Innovation Services team is responsible for developing and delivering highly technical enablement content and automated training environments to internal employees, customers, and partners. The Innovation Services team also supports sales cycles delivering solution overviews, demos, and POCs of complex automation and integration solutions.

Responsibilities:

Use case development – continuously explores and develops new and innovative solutions and service offerings such as automated incident management with ServiceNow, automated problem remediation with Dynatrace Workflows and Ansible Automation Platform, automated release validation with Dynatrace Site Reliability Guardian and a CI/CD platform

Solution ideation and development – create and support technical solutions that are being offered to (internal and external) stakeholders

GTM enablement – Provides technical training and offering enablement for internal employees, customers, and partner delivery resources.

Pre-sales – supports customer facing sales calls delivering technical deep-dive sessions on automation offerings and concepts. Builds and delivers automation use-case demos.

Automation evangelism – evangelizes the Innovation practice, service offerings, and customer stories through events and social media.

R&D Interaction – participate and provide feedback on early-adaptor and pre-release software leveraging your industry experience.