Regional Services Manager (Remote - West Coast)
As a Manager in the Dynatrace ACE Services organization, you will provide deployment planning, adoption and operational strategy, and overall engagement management for Dynatrace Services Engagements focused on customer success.
Your role at Dynatrace
In this role, you will be responsible for the successful scoping, positioning, and delivery of a wide range of Services supporting all Dynatrace technologies. As a Manager in the Dynatrace ACE Services organization, you will provide deployment planning, adoption and operational strategy, and overall engagement management for Dynatrace Services Engagements focused on customer success. You will work directly with Dynatrace Sales and customers to understand business and technical requirements, crafting delivery proposals and manage the Services presales related activities. You will also be leading Consultants and Architects in your team to drive engagement success, customer satisfaction, and Dynatrace adoption. Passionate, energetic, a good communicate, and interpersonal skills will be paramount to your success in this role. Overall, you need to be a leader
What will help you succeed
Degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT
Minimum 5+ years APM working experience.
Ideal candidates will have 3+ years Dynatrace Technology Consulting or equivalent Technical Consulting experience
Project management experience
Dynatrace Professional Certifications, together with any full stack and Cloud certification
This role will be a hybrid working model with office and remote working available
Ability to demonstrate solid understanding of Enterprise Software deployments in discussion with clients and prospects
Ability to provide customers with clear guidance on their adoption strategies
Excellent communication, presentation, documentation, and negotiation skills
Demonstrated ability to lead a diverse team of technical resources to successful engagements in challenging conditions
Ability to execute services engagements that meet customer expectations and drive product and services expansion
Strong project management capabilities
Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a Dynatracer
Compensation and rewards
The salary range for this role is $120,000 - $160,000. When determining your salary, we consider your experience, skills, education, and work location.
Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.
We support your career development and personal growth journey with knowhow, resources and dedicated time.
We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.