Product manager working on her notebook

Principal Product Manager (m/f/x) – Solution Experience

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

You drive the solution experience for a product-led software company for its major product areas. In this leadership role, you shape our solutions experience for realizing customer value. This includes proactive leadership on use case analysis, end-to-end user journey experiences, in-product solution-value exposition, cross-selling experience, in-product highlighting of competitive differentiation. Results are achieved with help of your own team of experts as well as in collaboration with UX, PM, and Engineering. We need a strong leader who can shape value-centric product vision in perfect interlock with product, growth and go-to-market leaders.  

We exceed our customers' expectations with a product that “just works”, No-Doc intuitiveness, easily customizable and self-support/servicing. We believe in product-led growth driven by consumer-like experience for a B2B product. Your work will make the days of thousands of customers easier, and indirectly makes digital experiences of 100ds of millions of people across the globe significantly better.   

Specializing on one of the Dynatrace platform modules turns you into an ambassador of our customers within Dynatrace, and gives you flexibility to work in domains of monitoring, security, digital experience, business intelligence, cloud automation and more.

Your role

  • Develop and implement strategies to provide an outstanding end-to-end solution experience to increase the customers' value and drive business results. 

  • Apply customer-and user-centric thinking to define target audience, use cases, needs, and pain points.  

  • Act as champion and voice of customer in collaborating with design and engineering to “WOW” the customer through simplicity, automation, and scale.  

  • Collaborate with internal stakeholders to define end-to-end customer journeys and workflows. Conduct customer and user qualitative and quantitative research to validate hypotheses.  

  • Identify opportunities to improve in-product experiences to support growth-hacking initiatives for upselling and cross-selling within and across solutions, collaborating with growth and go-to-market product managers.   

Qualifications

  • You have 7+ years of equivalent product management experience in a software product environment.  

  • You have strong knowledge of UX/CX including customer journeys, personas, use case development, market, business, and competitive analysis.  

  • Ability to bring market and business understanding into the product to deliver differentiated value for customers and prospects, that are aligned with Dynatrace’s goals and strategy. 

  • Strong interest and understanding of technical topics such as Software Intelligence, Cloud Technologies, Artificial Intelligence, Application Security, SaaS Software, ...   

  • High drive, ability to streamline conflicting interests, flexibility, and a dynamic mindset.  

  • You got plenty of experience successfully collaborating with multidisciplinary teams of product managers, engineers, designers, and other business stakeholders in a software product company

Additional Information

What's in it for you? 

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. 

  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work. 

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.  

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.  

  • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. 

  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. 

  • Attractive compensation packages and stock purchase options with numerous benefits and advantages

Seeing is believing. Check out the Dynatrace free trial.  

Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 80,000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience.   

Apply online and be part of our extraordinary Product Management Team.   

Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities). If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program. 

www.dynatrace.com

www.dynatrace.com

 

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