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Insights Support Analyst

We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance.

Your role at Dynatrace

We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace.

As a Remote Technical Customer Support, you will work within our Insights Services team, supporting eight to ten named customers.  You won’t be alone but paired with a more senior Analyst, working together to provide outstanding customer service. Your journey will begin with 6 weeks of extensive product training followed by job shadowing as you learn the role.

Each day, you will ensure our products are working for our customers, helping them understand the performance data we collect about their sites and being their go-to person for trainings and configuration. Most of this customer interaction happens over email or Slack.

If you have always wanted to work in technology, Dynatrace could be the right company for you. Responsibilities include:

  • Work closely with an internal Analyst to provide support and training for the Digital Experience product line for your clients

  • Assist in configuration and implementation of best practices and maintain a customer’s Dynatrace environment based on communicated customer business goals

  • Responsible for an in depth, technical understanding of the Dynatrace Digital Experience product (Real User Data, Session Replay and Synthetic data)

  • Create and manage web and mobile measurements scripts

  • Analyze day to day performance and availability data while providing clear, in-depth, and concise root cause analysis for both customers and internal Analysts

  • Proactively identify issues, escalating to appropriate team members as needed and communicating progress

What will help you succeed

Minimum Requirements:

  • Associate’s Degree in a technology related field is required

  • Minimum of 1 year of experience in technology related field

  • Must be able to communicate effectively in English, both verbally and in writing

Preferred Requirements:

  • Bachelor’s Degree in a technology related field is preferred

  • Experience in data driven analysis - excellent at working with, understanding and analyzing data

  • Familiarity with JavaScript

  • Operates with a customer first focus

  • Proven ability to work under pressure; ability to handle multiple conflicting priorities

  • Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades

  • Strong verbal and written communication skills

  • Has a passion to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels

  • Knowledge of industry performance metrics and recommended thresholds

Expectation: all Insights team members are expected to travel at least 1 time per year for annual team meetings.

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Why you will love being a Dynatracer

  • one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.

  • truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all

  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Discover more

About Dynatrace

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

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Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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