Customer success employee sitting behind his desk

Strategic Customer Success Manager

Dynatrace is seeking to add a Strategic Customer Success Manager to its Dynatrace ONE team to address its growing need to enable flawless and secure digital interactions for Dynatrace customers. As a Strategic Customer Success Manager your work will help create a world where software works perfectly

Your role at Dynatrace

  • Be the trusted advisor and primary post-sale point of contact for all Strategic Organizations across VIC and WA, engaging proactively with various teams on a regular basis

  • Leverage your and your team’s expertise to increase adoption and utilization of Dynatrace capabilities 

  • Demonstrate product features beyond core functionalities to help the customer achieve specific business results and maximum value from the product

  • Identify opportunities from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases 

  • Be accountable for client renewal and retention results 

  • Ensure deployment and utilization best practices are implemented and understood and collaborate with partners and internal consulting functions to drive timely results 

  • Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Training, Support) 


  • Develop relationships with complex customers and help various departments unleash the value of Dynatrace through education, enablement, and internal discovery 

  • Be the champion of deployment success by mapping out relevant stakeholders and engaging them on the relevant value proposition

  • Visit client locations on a regular basis to ensure client satisfaction and promote ongoing contract renewals

  • Coordinates sales quotations and responds to requests for proposals

What will help you succeed

  • 7+ years of progressive experience in managing complex SaaS customers 

  • Ability to quickly develop strong relationships with the users/commercial partners/internal communities and drive outcomes 

  • Excellent verbal, written and interpersonal communication skills in English; any additional APAC language is a bonus

  • Experience in working with execs in client environments, as well as with procurement and business owners 

  • Highly motivated, energetic, and committed to getting results

  • Comfort with a fast-paced, dynamic environment is a must; past exposure to a high-growth and/or globally distributed companies is also valuable

  • Sales methodology certification (Miller Heiman / Challenger / LAMP etc.) desirable

  • Business acumen and commercial outlook, with a conceptual understanding of IT operations processes and best practices

  • Technical understanding of cloud concepts and application performance technology, and specific use cases for AWS / GCP and Azure

  • Understanding of APM marketplace and Dynatrace key strengths

Why you will love being a Dynatracer

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences. 

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About Dynatrace

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.


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