Renewals Specialist - English & French Speaking
Your role at Dynatrace
Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organisation
Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer
Generating and sending quotes 90 days in advance that meet the customers contractual requirements
Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.
Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans
Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts.
Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
Provide information for internal management reporting
Meet all contractual and reporting deadlines
Perform additional duties as required
What will help you succeed
Experience working with software/IT renewals
Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment
Proven ability to manage high volumes of renewals at any given time
Self-starter, highly motivated, and committed to getting results
Strong organisational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy
This role will involve speaking to customers in English and French so fluent both languages is a must.
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a Dynatracer
This role will be a hybrid working model with office and remote working available. The split will be 3 days remote 2 days in office
We support your career development and personal growth journey with knowhow, resources and dedicated time.
We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.