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Services Solutions Director (Remote, Mexico)

Your role at Dynatrace

This is a fully virtual role and can sit anywhere in Brazil, Argentina or Mexico.

The Dynatrace Post Sales Organization is seeking regionally based Service Solutions leaders across the globe.  

The Service Solutions Director is responsible for positioning Dynatrace’s Customer Success strategies and increasing sales of Dynatrace’s Professional Services and Support offerings.  This highly dynamic role works closely with the Dynatrace Product Sales Organization through all phases of the sales process and ensures a successful handoff to customer facing post-sales teams.  The Service Solutions Director will build and mature collaborative relationships with the Dynatrace Product Sales Organization, as well as customers, to understand needs and objectives, gain trust, and ultimately position the appropriate post-sales offerings.  The goal of this role is to help new and existing Dynatrace customers realize success and maximize value from the Dynatrace platform and accelerate further investment in Dynatrace.  The scope of post sales offerings includes Customer Success, Professional Services, Business Insights services, Education, and Support. 


  • Develops strong, trust-based relationships with product sales and post-sales teams. 

  • Works with account teams to articulate the portfolio of post-sales offerings based on a prescriptive solution selling approach.

  • Matures the services sale through the opportunity pipeline to completion, including scoping, pricing, contracts, and procurement.

  • Delivers a well-orchestrated hand-off to post-sales teams ensuring knowledge captured during the pre-sales process is thoroughly communicated.  Ensures important information such as Customer business and technical objectives, known pain points, key customer milestones and contacts, scope of services, schedule and all presentations and artifacts shared with the customer are known to the teams engaging to deliver on the post-sales offerings.

  • Delivers post-sales offering and positioning enablement to the product sales organization 

  • Participates in RFP responses to customers addressing post-sales topics

  • Tracks and owns service sales forecast, pipeline, and opportunity hygiene.  Reporting on a frequent basis to track both productivity and performance.

  • Identifies opportunities and collaborates with the global team to optimize and automate as much manual process as possible when selling service solutions

  • Works collaboratively with Dynatrace Services Portfolio GTM, Post Sales Marketing and Enablement teams.  Provides input based on customer feedback and market trends which validates and consistently looks to improve post-sales offering positioning 

  • Provides unique skills and perspectives to cross-train team member peers 

  • Drives action to support regional post-sales revenue target achievements

Travel Requirements 

Occasional travel to client locations, Dynatrace offices and Dynatrace events may be required 

What will help you succeed

Required Skills: 

  • 8+ years professional services experience in the areas of Application Performance Management, application monitoring, performance engineering / testing, DevSecOps or SDLC operations

  • 4+ years experience in positioning and selling consulting and professional services based on business need and a professional services portfolio 

  • Degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT 

  • Good understanding of application lifecycles in cloud platforms (AWS, Azure, GCP) 

Desired Experience:   

  • Ideal candidates will have 5+ years Dynatrace Technology Consulting or equivalent Technical Consulting experience

  • Prior experience driving $5M+ in annual service bookings. 

  • Project management, program management, and/or engagement management experience 

  • Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients and prospects 

  • Demonstrated ability to work with customers and diverse teams of post-sales resources to deliver successful outcomes in challenging conditions 

  • Strong coordination capabilities with excellent organizational/time management skills 

  • Strong communication skills with a passion to learn new technology and deliver successful customer outcomes 

  • Solid presentation and writing skills as well as experience with creating professional proposals and deliverables 

  • Dynatrace Product Certification 

  • Prior work experience in Federal Civilian and DOD/IC a plus 

  • Secret or Top Secret (TS) Clearance a plus 

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Why you will love being a Dynatracer

Travel Requirements 

  • Occasional travel to partner offices, Dynatrace offices and client locations may be required 

Discover more

About Dynatrace

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

More information

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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