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Community Specialist – Analytics focus

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

As a Community Specialist, you will work on driving the traffic and engagement in the award-winning Dynatrace Community with a special focus on the analysis of statistics and available Community data. You'll be a part of the Community team, collaborating with other organizations across the company: Product Management, Documentation, Support, Development, Marketing. You will have contact with people from all over the world: Dynatrace customers, partners, and employees. 

You’ll be responsible for: 

  • Monitoring discussions and ensuring that questions are answered quickly. 

  • Championing the use and adoption of the Community to improve self-service and increase the ability of our customers to find solutions to their questions without internal team engagement. 

  • Identifying and creating engagement opportunities across forums by analyzing Community statistics

  • Collaborating with stakeholders (Documentation, Product Management, Dynatrace ONE, Support, Marketing) to produce content required by customers; identifying missing or outdated content. 

  • Processing and analyzing Community suggestions to ensure that every user’s feedback is heard. 

  • Analyzing Community statistics and monitoring data; creating statistics reports. 

Qualifications

  • Experience with any community or forum platform, either as an administrator or an end-user. 

  • Knowledge of community engagement strategies

  • Excellent writing and communication skills in English. 

  • Excellent analytical skills, ability to connect facts and drive conclusions from data. 

  • Proactive attitude and high problem-solving skills. 

  • Ability to learn quickly and adapt to change. 

  • Experience with creating summary reports and presentations

  • Experience with SEO and Google Search Console is an asset.  

  • Experience with Khoros Community or Google Analytics tools is a plus. 

Additional Information

Remuneration

Community Specialist: 8k - 11k PLN gross per month

All your information will be kept confidential according to EEO guidelines. Further info on this issue are available here.  
In addition, if you are not living in the country you are applying for, we offer you a relocation allowance, support with your visa, work permit, accommodation, language courses, and a dedicated buddy program.

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