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Client Support Analyst - English & German Speaking

Your role at Dynatrace

You will work within our Insights Services team (80 strong and growing), supporting eight to ten named customers. You won’t be alone but paired with a more senior team member (we call them Analysts), working together to provide outstanding customer service and of course, we will train you before we throw you in the deep end.

Each day you make sure our products are working for our customers, helping them understand the performance data we collect about their sites and being the go-to person for training and configuration. Most of this customer interaction happens over email or Slack.

We get it if this doesn’t all make complete sense yet but if you have always wanted to work in technology, Dynatrace could be the right company for you.

Responsibilities:

  • Help manage our clients’ Dynatrace environment.

  • Create and manage web and mobile measurements scripts.

  • Analyze performance and availability data (both synthetic and real user); providing clear, in-depth, and concise analysis for both customers and internal Analysts

  • Provide Dynatrace support and training to our end customers.

What will help you succeed

  • 1+ years of experience in a similar role 

  • You love data and finding patterns in data.

  • You are a great communicator (both verbal and even more so written).

  • You can juggle many priorities (managing eight to ten different customers at a time).

  • You know how the Internet works (or at least really want to understand it).

  • Technology is a big part of your business and personal life.

  • Can be trusted to work from home (we need you dedicated to us!)

  • Speaking and understanding both English and German is essential for this role

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Why you will love being a Dynatracer

**This role can be virtual or hybrid depending on the individual and business needs. **

Discover more

About Dynatrace

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

More information

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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