Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences
As a Performance Analyst, you’ll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc) and help them answer questions about site performance and user engagement, helping to drive improved customer experience for their customers and improve their business.
Dynatrace’s tools generate mountains of data, a lot of which customers don’t know how to make use of…that’s where you come in. You will turn that mountain of data, into invaluable insight. As someone who lives and breathes data, analysis, problem solving you will help your clients understand the right performance data, in the right context and turn that data into business altering insight which enables your customer to take the right action to improve overall site performance and user experience that maximizes business outcomes.
You will help customers set a strategy for how they can optimize both their current performance and build performance into their culture.
What you'll be doing:
Account management for 8+ ongoing clients
Lead large and complex assessment-based projects
Provide input into Digital performance product strategy
Manage customer expectations by leveraging internal teams
Work as an extension of your client’s team, assisting in ad hoc analysis or testing
Creating detailed analysis deliverables (monthly) for your clients
Meet monthly with each client to present your deliverable
You have substantial experience in any area of data analysis…looking at complex sets of data, and using that data to answer interesting, and often non-intuitive questions and presenting your findings in an engaging way.
You are comfortable working in a fast paced, deliverable focused environment.
You love puzzles and problem solving.
You love to learn: new technologies, approaches, methodologies, processes…in this fast paced industry there is always something new.
You take initiative to develop solutions rather than waiting for the answer.
You are good handling multiple tasks and balancing competing priorities.
You’re a strong communicator and consensus-builder, bringing together business unit needs and technical teams.
You’re bilingual – speaking fluent ‘consumer end user’ and also developer-speak.
You’re authoritative and persuasive because you thoughtfully marshal facts and analysis.
Your peers respect you
Experience in data driven analysis - Excellent at working with, understanding, analyzing data
A desire to help customers make the “Internets” better
Understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud etc
Experience with analysis tools: Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc.
BA/BS degree in marketing, statistics, mathematics, economics or other quantitative disciplines
Bilingual in English and French
Stellar conceptualization and communication skills. Able to bring business and technical people together around clear product concepts, and motivate them to deliver whole, working solutions
Great visualization skills
Great listening skills and good with customers
Passion and adaptability. Bring strong desire to a dynamic, market-leading company