As a Technical Product Specialist in our Professional Development Program (PDP) you will develop the necessary skills to engage with our customers with confidence and provide them with best-in-class advice to get the most out of Dynatrace platform. You will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers. If you're a tech lover with strong communication, a positive attitude, and solid problem-solving skills...you are just a step away from your dream job!
Your role at Dynatrace
Start with 6 months of paid training that will include: developing a strong foundation of Dynatrace Technology and the ecosystems it interacts with, communication skills and, & consulting methodologies.
Learn alongside other recent grads from our industry experts and personal mentors.
Provide multiple customers with in-product assistance via chat (primary), email, web conference, and phone.
Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting.
Identify potential growth and retention opportunities within customer chat conversations to ensure customers get the most value and return on their Dynatrace investment.
https://www.youtube.com/watch?v=EPv_KxxYW0k&list=PLqt2rd0eew1biYwD04l3HM_uvDLWXNqBI&index=6
What will help you succeed
Bachelor’s or master's degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related STEM discipline.
Familiarity with some of the following technologies: Java Servlets, PHP, HTML, CSS, JavaScript, Ajax, OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.
Charismatic communicator (presentation skills are a plus!).
A passion for technology and continuous learning.
Why you will love being a Dynatracer
A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.
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About Dynatrace
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
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