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Enterprise Program Manager (EPM)

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences

Job Description

Enterprise Program Managers are responsible for ensuring the success adoption of large Dynatrace customers. The primary role is to accelerate the deployment of Dynatrace software, while helping to maintain an organized and smooth Dynatrace adoption.

Enterprise Program Managers work directly with our client teams’ Project Managers as well as Dynatrace Services Consultants and Architects, Dynatrace One, Product Management and Dynatrace sales teams. Successful Enterprise Program Managers will have a solid technical background as a certified Dynatrace professional as well as project management experience with large enterprise deployments and initiatives. The ability to bridge discussions between business and IT team members is critical to this role’s success

Qualifications

  • A certified Dynatrace Professional with a minimum 3+ years APM experience.

  • Degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT

  • Ability to provide customers with clear detailed leadership on implementation and adoption strategies

  • Demonstrated ability to lead a diverse team of technical resources to successful engagements in challenging environments

  • Confidence in leading organizationally challenging engagements to meet required outcomes  Solid presentation and writing skills and experience with creating professional reports and presentations

  • Project Management experience including planning, issue tracking, risk mitigation

Additional Information

  • ​​​​​​Cloud, application development and DevOps related experience

  • Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise software deployments in discussion with clients

  • Program/Project Management training, experience, and certification