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Senior Customer Solution Engineer (m/f/x)

Your role at Dynatrace

As a Customer Solution Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.  

Your role 

  • Recognize and solve problems as reported by customers related to our SaaS and Managed products. 

  • Interact with diverse customer technology ecosystems. 

  • Work directly with customer application specialists to troubleshoot and resolve platform or product issues. 

  • Be exposed to an entire range of cutting-edge technologies. 

  • Work closely with our development and product management teams. 

  • Attend training for new product features and technologies. 

  • Exchange knowledge with other colleagues and suggest product improvements. 

What will help you succeed

  • Technical Degree (preferably in Computer Science) or relevant experience in IT. 

  • Professional work experience in software development, software testing, or in customer services. 

  • Ability to analyze code written in modern programming languages. 

  • Experience with various operating systems (Linux, Windows) and computer networks. 

  • Knowledge of cloud and host virtualization technologies. 

  • Strong analytical thinking with a structured approach to problem solving. 

  • Team player with proactive attitude. 

  • Excellent English skills, both oral and written. 

You will love this job if 

  • Troubleshooting is your passion. 

  • You are fascinated by technical challenges, and you think creatively. 

  • You love to learn new technologies. 

  • You appreciate team spirit and enjoy an international environment. 

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Why you will love being a Dynatracer

What's in it for you?  

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.  

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.  

  • Work model flexibility with either in-office or a hybrid working model that is combining it with home work.  

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.   

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.  

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.   

  • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.  

  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.  

  • Attractive compensation packages and stock purchase options with numerous benefits and advantages.  

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 43,000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience. 

If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program. 


Discover more

About Dynatrace

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

More information

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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