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Senior Product UX Designer (m/f/x): Platform

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

User Experience | Research | Product Design | Technology | Complexity 

Do you love to solve complex design problems? Are you excited about building extraordinary customer journeys? Are you looking for teammates who appreciate open communication and face challenges together?

Dynatrace is a global leader in Software Intelligence — because the world needs software to work perfectly! Our innovative SaaS product helps customers get a self-driving IT. Due to our high quality standards and cutting-edge technologies we are proud to serve companies like H&M, Delta Airlines, SAP, United Health Care, JP Morgan, and many others!

As an experienced Product Experience Designer you will join a global team of about 30 designers & researchers sitting across our R&D labs in Austria, Poland, Spain, and the United States.

The Core Platform is the heart of Dynatrace and serves multiple product purposes such as storing and analyzing observability data as well as frameworks that are used to build the different Dynatrace modules. The entire product is built on the Platform and relies on it. Hyperscale, lightning performance and delivery are key to the aspect you will deliver. 

Working in close collaboration with product managers, software engineers, and other designers, you will focus on improving the end-to-end UX of core capabilities like Dashboarding, our Data Explorer or Log analytics. Creating accessible, scalable, flexible components and patterns for our design system is also a core part of the Platform team.

Your role

  • Own and iteratively improve the product UX of end-to-end journeys for specific target audiences within our Platform solution.

  • Be as hands-on as needed to clearly visualize, prototype, test, and measure design solutions — e.g. with information architecture, user flows, wireframes, mockups... but also surveys, user testing, usability heuristics, user-centered metrics, etc.

  • Plan and perform all needed research (on users and the competitive landscape), building insights from both qualitative & quantitative data in order to inform your proposed designs.

  • Act as a customer advocate while continuously partnering with product managers, experience leads, engineers, and other design practitioners.

Qualifications

  • You have solid experience and a demonstrated track record of designing, shipping, and iterating on complex digital software products and systems — definitely not just websites or campaigns. Even better if matured working also on B2B Enterprise software.

  • You got plenty of experience successfully collaborating with multidisciplinary teams of product managers, engineers, designers, and other business stakeholders. Most preferably at a software product company.

  • You are fully comfortable working on business+technical+human challenges from start to end — e.g. planning and doing UX research, collecting and translating insights and data into concepts that form new products & features, designing detailed solutions to make things real, and continuously learning from and iterating upon what you ship.

  • You boost strong communication and cross-functional collaboration skills, in English.

Additional Information

What's in it for you? 

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. 

  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work. 

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.  

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.  

  • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. 

  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. 

  • Attractive compensation packages and stock purchase options with numerous benefits and advantages

When applying for this role please include a link to a brief portfolio showing a few selected commercial projects you worked on in the past — clearly outlining the problems and/or business opportunities taken on with your work, as well as your role and specific responsibilities as part of a multidisciplinary team. That should mostly touch on the process applied to find solutions and overcome challenges, rather than focusing just on visual polish and final deliverables.

Please kindly apply with both your resume and portfolio in English.

A cover letter would also be highly appreciated.

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is EUR 50,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.

Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities). If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program. 

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