Dynatrace careers teams technical support hero

Technical Product Specialist

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Job Description

  • Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone. 

  • Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment. 

  • Identify potential growth and retention opportunities within customer chat conversations. 

  • Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions. 

  • Chat focused: 50% 

Qualifications

  • Education: Bachelors degree in Computer Science, Information Technology, or equivalent work experience 

  • Work experience: 3+ Years. 

  • Familiar with one or more of the following technologies: 

  • Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. 

  • Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss 

  • Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax 

  • Mobile application technologies such as iOS, Android Webkit. 

  • Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP. 

  • Familiar with database design, SQL, and data access practices and concepts. 

  • Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences. 

  • Must have exceptional English written and verbal communications skills. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Dynatrace requires all US employees to be fully vaccinated against COVID-19 two weeks prior to their start date, and to provide verification via the Clear app.  Requests for exemptions, must be reviewed and approved prior to commencing employment.  If this requirement is not met, your employment will not commence.

Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice