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Salesforce Administrator

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Job Description

Want to be part of a revolution? Already the leader in application monitoring solutions, Dynatrace is redefining the rules of performance with, Dynatrace One, its new 3rd generation platform. We are searching for a Salesforce QA Lead to support our growing business and advance the value and benefits of information intelligence across our business applications.

Do you have what it takes? Come join our dynamic and growing IT center of excellence!

Responsibilities

  • Manage global Salesforce.com business application across Sales, Marketing, Finance, Services and other organizations by resolving production support tickets, treating logged issues, managing users and coordinating escalations as necessary.

  • Perform Salesforce.com support across all processes related to the deployment of Salesforce Lead, Opportunity, Quote, Contract and Subscription, Renewals and Sales Orders.

  • Create and manage all aspects of users’ security; profiles, roles, permissions, and sharing rules.

  • Assist users in creating self-service reports.

  • Perform tasks as needed to monitor corporate adherence to standard processes and compliance with corporate policies.

  • Provide quality assurance testing of business enhancements and reports on as needed basis.

  • Configure Salesforce maintenance request

  • Prepare and execute data migrations

  • Document knowledge base articles and system process flows

  • Mentor and lead junior level admins.

Qualifications

  • Bachelors’ degree or in process of bachelors degree preferred

  • 3 years of experience delivering Salesforce application technical services (custom objects & fields, workflow and validation rules, page layouts, reports & dashboards)

  • Experience with Salesforce CPQ preferably with a SaaS based business.

  • Experience with data tools like Data Loader and Demand Tools preferred

  • Experience in supporting 1,500+ SFDC users preferred

  • Willingness to participate in Trailhead courses, obtain Salesforce certification(s) and eager to learn new technologies and take on additional responsibilities.

  • Ambitious, highly motivated team player committed to delivering outstanding customer support aligned with Business Systems initiatives.

  • Possess an understanding of commercial sales processes; demand generation, lead, opportunity, contract, sales order and booking management

  • Experience with Jira and Confluence

  • Experience with data management with focus on attention to detail.

  • Excellent written and verbal communication skills with the ability to work across the organization with users at various levels of application proficiency

  • Ability to effectively juggle multiple tasks at the same time.

Additional Information

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All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Dynatrace requires all US employees, contractors or guests entering a US office or event to register with the CLEAR app with their vaccination information or self-certify that they have tested negative for Covid-19 within 48 hours prior to arrival.

Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice