Want to be part of a revolution? Already the leader in application monitoring solutions, Dynatrace is redefining the rules of performance with, Dynatrace One, its new 3rd generation platform. We are searching for a Salesforce QA Lead to support our growing business and advance the value and benefits of information intelligence across our business applications. Do you have what it takes? Come join our dynamic and growing IT center of excellence!
Your role at Dynatrace
Manage global Salesforce.com business application across Sales, Marketing, Finance, Services and other organizations by resolving production support tickets, treating logged issues, managing users and coordinating escalations as necessary.
Perform Salesforce.com support across all processes related to the deployment of Salesforce Lead, Opportunity, Quote, Contract and Subscription, Renewals and Sales Orders.
Create and manage all aspects of users’ security; profiles, roles, permissions, and sharing rules.
Assist users in creating self-service reports.
Perform tasks as needed to monitor corporate adherence to standard processes and compliance with corporate policies.
Provide quality assurance testing of business enhancements and reports on as needed basis.
Configure Salesforce maintenance request
Prepare and execute data migrations
Document knowledge base articles and system process flows
Mentor and lead junior level admins.
What will help you succeed
Bachelors’ degree or in process of bachelors degree preferred
3 years of experience delivering Salesforce application technical services (custom objects & fields, workflow and validation rules, page layouts, reports & dashboards)
Experience with Salesforce CPQ preferably with a SaaS based business.
Experience with data tools like Data Loader and Demand Tools preferred
Experience in supporting 1,500+ SFDC users preferred
Willingness to participate in Trailhead courses, obtain Salesforce certification(s) and eager to learn new technologies and take on additional responsibilities.
Ambitious, highly motivated team player committed to delivering outstanding customer support aligned with Business Systems initiatives.
Possess an understanding of commercial sales processes; demand generation, lead, opportunity, contract, sales order and booking management
Experience with Jira and Confluence
Experience with data management with focus on attention to detail.
Excellent written and verbal communication skills with the ability to work across the organization with users at various levels of application proficiency
Ability to effectively juggle multiple tasks at the same time.
We support your career development and personal growth journey with knowhow, resources and dedicated time.
We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.