Sales and Business Development header

CRM Senior Manager

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

Is "above and beyond" second nature to you? Do you have both strong interpersonal and analytical skills? Do you thrive working in a fast-paced environment?

If you answered yes to the above three questions, this is your opportunity to be part of one of the fastest growing companies in the Cloud.

Dynatrace, the global leader in Software Intelligence, is looking for a CRM Senior Manager to join our dynamic and motivated Sales Operations team. We need a smart, roll-up your sleeves type of individual who is willing to go the extra mile to support our growing sales team in the following capacities:

Job Responsibilities

  • Manage team of Process and Capability Leads within Global Sales Operations to ensure key deliverables are achieved in a timely manner

  • Build team structure to ensure a collaborative and efficient working model

  • Strategize end-state vision and implementation timeline for Salesforce capabilities to support Dynatrace’s rapid expansion

  • Align with Business Systems leadership to define, prioritize and plan necessary SFDC improvements which drive a future state scalable vision

  • Develop working model with other Sales facing teams (partner, finance, product, order management, Sales enablement, etc) to ensure effective partnerships across our organizations

  • Define best-in-class Sales focused processes built on SFDC functionalities that enable an effective multi-faceted SaaS business model

  • Lead and inspire team as they grow within their roles at Dynatrace, ensuring minimal attrition and maximum job satisfaction

  • Deliver increased Sales productivity through process, data and tool improvements while effectively communicating status and impact to senior leadership

  • Other activities and projects as they arise


Required Qualifications:

  • Minimum expectation of a Bachelor’s Degree OR equivalent education/experience

  • 10+ years Sales Operations CRM experience required, platform preferred

  • Proven track record of leading organizations through significant software implementations

  • Experience managing a team with varied and complex responsibilities

Preferred Qualifications:

  • Experience in SaaS specific software and process requirements

  • Management of CRM Sales Operations organization

  • certification

  • Excellent written and verbal communication skills, effective and empathetic leadership style, and ability to guide all levels of the organization through a vision to execution

Additional Information



We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

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