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Principal Product Manager – Solution Experience - Digital Experience

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

Job Description

Digital Experience is part of our all-in-one platform, connecting web and mobile apps with the user perspective and all backend and cloud systems to understand the impact on user experience and business outcomes

Dynatrace provides actionable answers to improve the experience of millions of usersReal user and synthetic monitoring combined with 4k movie-like session replay, provide application optimization, enhanced customer experience and superior customer support across all digital channels).

 

Drive and evolve world-class solution experience for our Dynatrace Software Intelligence platform:   

You drive the solution experience for a product-led software company for its major product areas. In this leadership role, you shape our solutions experience for realizing customer value. This includes proactive leadership on use case analysis, end-to-end user journey experiences, in-product solution-value exposition, cross-selling experience, in-product highlighting of competitive differentiation. Results are achieved with help of your own team of experts as well as in collaboration with UX, PM, and Engineering. We need a strong leader who can shape value-centric product vision in perfect interlock with product, growth and go-to-market leaders. Specializing on one of the Dynatrace platform modules turns you into an ambassador of our customers within Dynatrace, and gives you flexibility to work in domains of monitoring, security, digital experience, business intelligence, cloud automation and more. You act as advocate for current but also potential features into product. 

We exceed our customers' expectations with a product that “just works”, No-Doc intuitiveness, easily customizable and self-support/servicing. We believe in product-led growth driven by consumer-like experience for a B2B product. Your work will make the days of thousands of customers easier, and indirectly makes digital experiences of 100ds of millions of people across the globe significantly better.  

Qualifications

Your role 

  • Background in product management or design (preferably product management). 

  • Strong knowledge of UX/CX and product management practices: customer journeys, personas, use case development, market, business, and competitive analysis. 

  • Ability to bring market and business understanding into the product to deliver differentiated value for customers and prospects, that are aligned with Dynatrace’s goals and strategy. 

  • Experience and knowledge in SaaS, analytics, cloud native technologies. Preferably, experience in domain areas relevant to the solution such as application monitoring, application security, digital experience, and Continuous Integration/Continuous Delivery automation. 

  • Strong communication skills up/down organization. 

  • Ability to lead, drive, and influence cross-functionally. A change agent. 

We expect 

  • You have 7+ years of equivalent product management or design experience and a demonstrated track record of successfully defining and delivering software products and experiences. 

  • You have 4+ years of leadership experience (e.g. driving and leading topics, Product Management ...).  

  • Strong interest and understanding of technical topics such as Software Intelligence, Cloud Technologies, Artificial Intelligence, Application Security, SaaS Software, ...  

  • High drive, ability to streamline conflicting interests, flexibility, and a dynamic mindset.  

  • You got plenty of experience successfully collaborating with multidisciplinary teams of product managers, engineers, designers, and other business stakeholders in a software product company. 

You will love this job if 

  • you believe in consumerization of the enterprise, meaning that consumer grade top UX is a crucial success factor for best in class enterprise software.  

  • you can proactively work on tactical and strategical contributions concurrently.  

  • you have drive and you enjoy working in a fast-scaling environment.  

  • you are passionate about creatively outperforming competition by exceeding end to end user expectations. 

Additional Information

Seeing is believing. Check out the Dynatrace free trial.

 

www.dynatrace.com

Due to the Covid-19 pandemic and to keep our Dynatracers safe, we adapted to a hybrid working model (partly Home Office, partly at the Office). In the Post-Covid 19 reality, there will be the option to choose between a hybrid (mix of Remote Work and at the Office Work) or full onsite (at the office) working model.