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Regional Manager - Services (French Speaking)

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

Regional Managers are responsible for ensuring the success of large Dynatrace customers. Their primary role is to accelerate the deployment of Dynatrace software, while helping to maintain an organized and smooth services engagement by providing planning, adoption, and operational guidance. Regional Managers work directly with client teams and Project Managers as well as Dynatrace Services Consultants and Architects, Support, Product Management and Dynatrace leadership teams. Communication, technical consulting, and project management skills are paramount to success in this role.

Responsibilities:

  • Lead Generation and Sales – involved with lead generation and works directly with our sales and services teams to position and scope services for the designated geographical regions

  • Engagement management and delivery – owns and oversees ACE engagement planning and delivery ensuring adoption and customer satisfaction

  • Adoption Development – continuously explores and develops new and innovative customer facing solutions that drive adoption and product usage

  • Internal Enablement – identifies, encourages, and oversees development of direct reports ensuring all consultants and architects can perform their role to the quality expected and have continued career growth

  • Marketing & Evangelism – works with Marketing to identify and cultivate customer value stories for internal and external publication.  Evangelizes the ACE practice, service offerings, and customer stories through events and social media

Travel and Training Requirements -OR- Management Responsibilities

  • Occasional travel to client locations and internal meetings is anticipated in this role.  10-20% travel should be expected.

  • Virtual 

Qualifications

  • Degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT

  • Minimum 5+ years Industry experience

  • Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients

  • Ability to provide customers with clear detailed guidance on implementation and adoption strategies

  • Strong communication, presentation, documentation, and project management capabilities

  • Demonstrated ability to lead a diverse team of technical resources to successful engagements in challenging conditions

  • Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results

Desired Experience:            

  • Minimum 3+ years of experience in Dynatrace Consulting or equivalent Technical Consulting experience

  • Project management training, experience, and certification

  • Previous management experience in a services organization

  • Dynatrace Associate Certification

Additional Information

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice