Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
What we are looking for
We are looking for talent that has recently graduated, and/or spent up to a year gaining entry level work experience in the IT industry, to join our paid virtual training program. Entry dates are flexible, as we run the program multiple times a year.
After the 14-week training program you will join our team within the Dynatrace One department as a Product Specialist. As part of our team, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers. This is done primarily through providing in-product assistance (chat), customized coaching sessions, and product onboarding. You will be the voice of our product as well as have the chance to provide the voice of the customer to our product management and Dynatrace leadership teams.
Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace.
Track and document customer touchpoints and engagements.
Respond to product inquiries and aid multiple customers via chat (primary), email, web conference, and phone.
Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform to get the most value and return on their Dynatrace investment.
Identify potential growth and retention opportunities within customer chat conversations and coaching sessions
Occasional weekend chat coverage to ensure continuity in delivering excellent customer experience
Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.
What we do
We combine deep observability, AIOps, and application security into a single, unified platform, to provide our customers’ teams not just with data, but with actionable answers. Our native support for intelligent automation enables customers to innovate faster and more securely, work more efficiently, and consistently drive better business outcomes. Our success – and that of our customers – is no accident. We are consistently named an industry leader by independent analysts. In 2022, we were named a Leader in the Gartner Magic Quadrant for Application Performance Management for the 12th consecutive time. Check out the report here.
How we prepare you
Our Professional Development Program (PDP) is an intensive 14-week training designed to educate and empower you. It will enable you to develop the necessary skills to engage with our clients with confidence as product specialist.
PDP provides you with a strong foundation of communication and presentation skills, consulting methodologies, technology (Dynatrace, and the ecosystems it monitors and interacts with, including automation) on which to build a career with us – many of our leaders started their career at PDP.
You will be joining a team of 10-18 other students from around the world to learn from our industry experts. Our instructors are there to teach, coach and ensure your success throughout your program.
You will be assigned a personal mentor from your future team, who will provide additional support and local advice.
What we offer
Equal employment, inclusive work environment.
Comprehensive career plans and career development support.
Paid industry certifications in key technologies and/or other disciplines.
A vibrant working environment with access to industry experts to further enhance your skills.
Remote, office based and hybrid working models.
Industry leading compensation and benefit packages.
Employee stock purchase plan: an employee ownership plan that allows participants to purchase stock in our company at a discount.
Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related STEM discipline.
Mastery of local language, written and spoken (additional languages are a plus!).
Eligible to work in job location.
Charismatic communicator (presentation skills are a plus!).
An understanding of commonly used web & enterprise application technology stacks, databases, and networks (containers, automation and cloud technologies are a plus!).
A passion for technology and continuous learning.
We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact firstname.lastname@example.org. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.
Dynatrace requires all US employees, contractors or guests entering a US office or event to register with the CLEAR app with their vaccination information or self-certify that they have tested negative for Covid-19 within 48 hours prior to arrival.
Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.