Customer success employee sitting behind his desk

Customer Success Manager- French or German speaking

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals. 

Role & Responsibilities

  • Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.

  • Own renewal strategy and subsequent on time renewal of subscription(s)

  • Build Dynatrace brand awareness and loyalty

  • Defend against the competition

  • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items

  • Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution

  • Coordinate account activities with sales teams for Assigned accounts within territory

  • Identify strategic, new business growth opportunities

  • Leverage relationships to aid in the building of reference accounts/contacts

  • Act as customer advocate and liaison to become a Trusted Advisor

  • Travel as required

Qualifications

  • A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices

  • Proven expertise working with the executive level in client environments, as well as with procurement and business owners

  • Proficiency in English + French or German highly valued (spoken and written) 

  • Excellent verbal, written and interpersonal communication skills

  • Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.

  • Highly motivated, energetic and committed to getting results

  • Ability to develop strong relationships with the user/customer/internal communities

  • Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

Additional Information

We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?

All your information will be kept confidential according to EEO guidelines.

 

 

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