Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals.
Role & Responsibilities
Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
Own renewal strategy and subsequent on time renewal of subscription(s)
Build Dynatrace brand awareness and loyalty
Defend against the competition
Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
Coordinate account activities with sales teams for Assigned accounts within territory
Identify strategic, new business growth opportunities
Leverage relationships to aid in the building of reference accounts/contacts
Act as customer advocate and liaison to become a Trusted Advisor
Travel as required
A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
Proven expertise working with the executive level in client environments, as well as with procurement and business owners
Proficiency in English + French or German highly valued (spoken and written)
Excellent verbal, written and interpersonal communication skills
Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
Highly motivated, energetic and committed to getting results
Ability to develop strong relationships with the user/customer/internal communities
We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?
All your information will be kept confidential according to EEO guidelines.