LMS Support Engineer

Minimum Qualifications: 

• Bachelor's degree in focused on technology (i.e., Computer Science, Computer Engineering, Information Systems) or relevant work experience required.

• Minimum experience of 5 years working in a similar role. 

Preferred Qualifications:

• Proven experience in cloud administration with AWS, Azure, or GCP.

• Experience in infrastructure as code (IaC) using CloudFormation or Terraform; or configuration management solutions such as Ansible.

• Strong experience in administering and managing a Learning Management System.

• Ability to effectively troubleshoot cloud automation issues through log analysis.

• Excellent problem-solving skills and attention to detail.

• Strong communication and collaboration abilities.

• Experience in working with cross functional teams

• Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.

• Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate, Google Cloud Certified).

• Prior experience in a DevOps environment or DevOps Site Reliability.  

• Knowledge of scripting languages such as Python, JavaScript, or Bash.

• Experience with SharePoint, Slack, and Zendesk or equivalent systems.

• Prior Experience with the Dynatrace Platform is a plus.

Travel Requirements

• 25% or less travel required

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.