Senior Technical Support Engineer (Hybrid, Denver)
Your role at Dynatrace
As a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true “technologist”.
Troubleshooting is your passion
Enterprise application support experience
You are fascinated by technical challenges and think outside the box
What will help you succeed
3+ years of related technical work experience (ex: sysadmin/devops, support, etc.)
Bachelor's degree or relevant technical support related experience or training
3+ years of experience with software support and troubleshooting
3+ years of experience with usage and mid-level administration of Windows and Linux operating systems. Must be comfortable with command-line interfaces on each platform
2+ years Experience working with SaaS applications and infrastructure
Preferred Skills and Experience
Demonstrated experience and comfort with small to medium group customer contact, including application specialists, architects, developers, and mid- to senior-level management, via email, chat or video conferencing applications
Ability to display an understanding of networking and protocols such as TCP/IP, HTTP, DNS, SSL, and BGP, as well as diagnostic tools such as Wireshark, HTTPWatch and Fiddler
5+ years of related technical work experience (ex: sysadmin/devops, support, etc.)
Current relevant industry certifications (ex. LFCS, CompTIA Network+, Cisco CCNA, etc.)
Understanding of common enterprise architecture topologies/solutions in the context of troubleshooting complex customer environments, and the ability to debug issues that exist anywhere between a client and server
Familiar with one or more cloud platforms such as AWS, Azure, and Pivotal Cloud Foundry
Exposure to Java, Python, or other programming languages
Exposure to NoSQL database platforms such as Elasticsearch and Cassandra
Experience with ticketing and collaboration management tools such as Zendesk, Jira, and Confluence
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a Dynatracer
DOE, annual salary $75K - $85K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.
We support your career development and personal growth journey with knowhow, resources and dedicated time.
We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.