Dynatrace employee smiling at her colleague

IT Support Engineer (m/f/x) for internal Employee Support

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Job Description

Ever wanted to work within a global IT department for an innovative software company with a focus on lean processes? Do you want to be part of an agile IT team that lives open communication, and constantly masters challenges together whilst having fun at work? You want to grow and develop yourself and kick-off or continue your career? Stop searching…  

… and continue reading for more details! 👇

Your role   

  • You are the first contact person for our employees (mostly software engineers) to enable their digital work life at our location in Klagenfurt.

  • Take over the initial triage of tickets, resolution, qualification and escalation of Incidents and Service Requests to Business Systems and Infrastructure specialists where necessary. 

  • Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies. 

  • Installing and providing top-notch equipment (high-performance notebooks, Macbooks,...) for modern workplaces is what makes your inner nerd happy  

  • Be responsible for digital collaboration tools and equipment, such as Microsoft Surface Hub 

  • Evaluate the needs of our employees, identify potential for improvement and collaborate with other IT teams  

  • Coordinate external IT service providers 

  • Depending on your interests be part of several IT projects for various improvements or support IT training activities for our employees 

Qualifications

  • Completed IT education and first practical experience

  • Knowledge in the Microsoft environment (Operating Systems, Office365, Active Directory, etc.)  

  • Ability to troubleshoot and accurately diagnose IT-related issues 

  • Basic expertise in the infrastructure environment (network, etc.)  

  • Fluent in English and German

  • ITIL Foundation Certification is a plus  

  • Experience in Linux administration is a plus

Additional Information

What's in it for you? 

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.  

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.  

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.   

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.  

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.   

  • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.  

  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.  

  • Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is EUR 40,600 gross per year based on full-time employment (38.5 h/week). We offer a higher salary in line with your qualifications and experience. 

Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities). If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program. 

www.dynatrace.com

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