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Billings & Collections Analyst

The Billings & Collections Analyst, reporting to the APAC Revenue & Billings manager, is responsible for ensuring that customers within APAC are invoiced in a timely manner according to their contract and in line with any country specific invoicing requirements, and the investigation, analysis, and resolution of collection problems, the collection of past due accounts and the preparation of collection reports.

Your role at Dynatrace

The Billings & Collections Analyst, reporting to the APAC Revenue & Billings manager, is responsible for ensuring that customers within APAC are invoiced in a timely manner according to their contract and in line with any country specific invoicing requirements, and the investigation, analysis, and resolution of collection problems, the collection of past due accounts and the preparation of collection reports.

Responsibilities:

  • Accurately raising invoices for customers in APAC.

  • Ensuring all invoices are raised in a timely manner in accordance with customer contracts.

  • Requesting customer purchase orders if needed for scheduled billings.

  • Sending invoices to customers through their specific invoicing portals where required.   (Ariba etc.)

  • Ensuring compliance with local legal requirements in relation to content and format of invoices.

  • Approving the billing of customer invoices in the Salesforce.com system, ready to be interfaced and invoiced through the billing system.

  • Upload invoice in government E-Invoicing portal.

  • Responding to all account invoice and receivable inquires.

  • Proactively monitoring outstanding account receivables in accordance with the company’s collection process.

  • Entering daily cash applications from previous unapplied items.

  • Resolving issues regarding short payments, over payments, unapplied payments.

  • Complete month-end Blackline reconciliation

  • Responding to credit check, credit control and other customer enquiries.

  • Assisting with document requests from external audit.

  • Assisting with cash receipts forecast based on client collection activities.

  • Perform other duties as required.

What will help you succeed

  • Attention to details.

  • Experience of Revenue Recognition, AR, Collections and Credit Control.

  • Proficient with Microsoft Office, especially Excel at intermediate level.

  • Experience of working in a multi-national company.

  • Excellent time management and prioritization skills in order to meet deadlines.

  • Excellent analytical and problem-solving skills.

  • High levels of numeracy and IT literate.

  • Ability to work independently as well as part of a team player.

  • Ability to develop a strong relationship with internal/external stakeholders.

  • Excellent written and oral communication skills.

  • Highly motivated, energetic and committed to getting results.

  • Experience with NetSuite, Salesforce.com and Blackline or similar is essential.

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Why you will love being a Dynatracer

  • one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.

  • truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all

  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Discover more

About Dynatrace

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

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