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Data Analyst

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Job Description

As an Analyst, you’ll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) and help them answer questions about site performance and user engagement, helping to drive improved customer experience for their customers and improve their business.  

Dynatrace’s tools generate mountains of data, a lot of which customers don’t know how to make use of…that’s where you come in. You will turn that mountain of data, into invaluable insight. As someone who lives and breathes data, analysis, problem solving you will help your clients understand the right performance data, in the right context and turn that data into business altering insight which enables your customer to take the right action to improve overall site performance and user experience that maximizes business outcomes.

You will help customers set a strategy for how they can optimize both their current performance and build performance into their culture.

What you'll be doing: 

  • Account management for 8+ ongoing clients

  • Lead large and complex assessment-based projects

  • Provide input into Digital performance product strategy

  • Manage customer expectations by leveraging internal teams

  • Work as an extension of your client’s team, assisting in ad hoc analysis or testing

  • Creating detailed analysis deliverables (monthly) for your clients

  • Meet monthly with each client to present your deliverable


  • You have substantial experience in any area of data analysis…looking at complex sets of data, and using that data to answer interesting, and often non-intuitive questions and presenting your findings in an engaging way.

  • You are comfortable working in a fast paced, deliverable focused environment.

  • You love puzzles and problem solving.

  • You love to learn: new technologies, approaches, methodologies, processes…in this fast-paced industry there is always something new.

  • You take initiative to develop solutions rather than waiting for the answer.

  • You are good handling multiple tasks and balancing competing priorities.

  • You’re a strong communicator and consensus-builder, bringing together business unit needs and technical teams.

  • You’re authoritative and persuasive because you thoughtfully marshal facts and analysis.

Additional Information

  • Experience in data driven analysis - Excellent at working with, understanding, analyzing data

  • A desire to help customers make the “Internets” better

  • Understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud etc.

  • Experience with analysis tools: Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc.  

  • BA/BS degree in marketing, statistics, mathematics, economics or other quantitative disciplines



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