Innovation Services develops high value automation solutions that will drive Dynatrace ARR growth through customer adoption of new Dynatrace modules and accelerated expansion of Dynatrace licenses. Additionally, the Innovation Services team is responsible for developing and delivering highly technical enablement content and automated training environments to internal employees, customers, and partners. The Innovation Services team also supports sales cycles delivering solution overviews, demos, and POCs of complex automation and integration solutions.
Your role at Dynatrace
The Innovation Services team is responsible for continuously modernizing Dynatrace Service offerings and solutions with a focus on cutting edge cloud practices and technologies, automation, and Dynatrace Software Intelligence. Innovation Services develops high value automation solutions that will drive Dynatrace ARR growth through customer adoption of new Dynatrace modules and accelerated expansion of Dynatrace licenses. Additionally, the Innovation Services team is responsible for developing and delivering highly technical enablement content and automated training environments to internal employees, customers, and partners. The Innovation Services team also supports sales cycles delivering solution overviews, demos, and POCs of complex automation and integration solutions.
Use case development – continuously explores and develops new and innovative solutions and service offerings such as automated incident management with ServiceNow, automated problem remediation with Dynatrace Workflows and Ansible Automation Platform, automated release validation with Dynatrace Site Reliability Guardian and a CI/CD platform
Solution ideation and development – create and support technical solutions that are being offered to (internal and external) stakeholders
GTM enablement – Provides technical training and offering enablement for internal employees, customers, and partner delivery resources.
Pre-sales – supports customer facing sales calls delivering technical deep-dive sessions on automation offerings and concepts. Builds and delivers automation use-case demos.
Automation evangelism – evangelizes the Innovation practice, service offerings, and customer stories through events and social media.
R&D Interaction – participate and provide feedback on early-adaptor and pre-release software leveraging your industry experience.
What will help you succeed
Technical degree (i.e. Computer Science, Computer Engineering) or relevant work experience required
5+ years’ experience as a consultant or architect working on highly technical, agile teams
Experience with modern deployment automation tools, scripting, and methods
Experience with the enterprise software sales process preferred
Working experience with modern IaaS, PaaS, container and Serverless cloud technologies
Working experience with cloud-native application development
Working experience with modern software engineering processes
Working experience with modern release and incident management processes
Working experience with continuous delivery pipelines, testing strategies, and quality validation.
Must have excellent written, oral, and presentation communications skills.
Must possess excellent problem-solving and analytical skills
Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.
Working experience with the Dynatrace Platform or a Dynatrace certification
Why you will love being a Dynatracer
All your information will be kept confidential according to EEO guidelines.
We support your career development and personal growth journey with knowhow, resources and dedicated time.
We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.