Dynatrace careers teams technical support hero

Customer Solutions Engineer - Mainframe

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

  • Troubleshooting is your passion

  • Enterprise application support experience

  • You are fascinated by technical challenges and think outside the box

  • Enjoy being creative and show a high-energy with a passion for winning

  • Strong communication and presentation skills

  • Self-motivated with a strong work ethic

  • Hands-on team player and proactive person of action

  • Passion for exchanging knowledge with other colleagues and suggesting product improvements


  • Experience working with IBM z/OS. 

  • Knowledge in z/OS ecosystem and subsystem components such as: JES, DFSMS, WLM, DB2, CICS, RACF, SMF, SMP/E, VSAM, IMS, and USS. 

  • Networking fundamentals 

  • Proficient in use of systems tools and utilities such as JCL, TSO, SDSF, IDCAMS, SMF. 

  • 1+ years of related technical work experience (ex: development, support, etc.) 

  • Exposure to Java, .NET Development, or other programming languages 

  • Experience with software support and troubleshooting            

  • Bachelor’s degree in Computer Science or relevant work experience 

  • Bonus Skills 

  • Websphere Knowledge 

  • Open Telemetry Knowledge 

  • Mainframe monitoring knowledge/experience 

  • UNIX Knowledge  

Additional Information

  • Great Medical Benefits including Health, Vision and Dental

  • Awesome Work/Life balance with a generous PTO/Holiday package

  • Provided with excellent hardware/software for you to be successful 

  • Barista-Quality coffees and teas provided

  • Fresh fruit provided on Wednesdays

  • Free snacks to keep you energized

  • Subsidized drinks including sodas and energy drinks

  • Continued education assistance and more

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Dynatrace requires all US employees, contractors or guests entering a US office or event to register with the CLEAR app with their vaccination information or self-certify that they have tested negative for Covid-19 within 48 hours prior to arrival.

Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice