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Graduate Program - Customer Solutions Engineer

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

Are you looking for a fast-paced environment where you get to blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming digital transformation challenges? If so…we want to talk to you!  

We are looking for students / recent graduates that will be available to start in Summer 2022. If you are ending your studies and would be available to start your career with us next summer, please don't hesitate to apply! 

Start date: August or September 2022. 

 

When you join us you’ll start with our elite Professional Development Program, an intensive (paid) virtual training program after which, you will become a Customer Solutions Engineer in one of our Dynatrace Labs where Dynatrace is quickly expanding and has one of the most diverse technical expertise in the industry. 

How we prepare you:  

  • Our Professional Development Program (PDP) is a is an intensive 14-week developmental training program to ensure that you have both the soft and hard skills to hit the ground running with our clients as their trusted technical advisor 

  • Our program provides you with a strong foundation of consulting methodologies, personal brand development, Dynatrace platform technology and client strategy on which to build a career with us 

  • You will be training with 13-17 other students that come from around the world to learn from our industry leading experts 

As a Customer Solutions Engineer you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple environments, running diverse technology stacks, throughout the digital ecosystem. You will receive continuous opportunities to learn new technology and grow as a true “technologist”. 

Be prepared to collaborate with colleagues, suggest product improvements, attend trainings for new product features and technologies as well as ensure our customer’s business critical applications are available and performing at their peak. 

Customer Solution Engineer key activities: 

  • Recognize and solve problems as reported by customers related to our Dynatrace platform 

  • Interact with diverse customer technology ecosystems and be exposed to an entire range of cutting-edge technologies 

  • Work directly with customer application specialists to troubleshoot and resolve platform or product issues 

  • Work closely with our R&D and product management teams 

  • Attend training for new product features and technologies 

  • Exchange knowledge with other colleagues and suggest product improvements 

Qualifications

  • Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical experience 

  • Knowledge of networking, protocols, and architectures such as TCP / IP, HTTP, DNS, SSL and BGP 

  • Familiarity with database design, SQL, and data access practices 

  • Knowledge of one or more web technology stacks such as:  

  • Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss 

  • Server-side technologies such as Java Servlets and PHP 

  • Client-side technologies such as HTML, CSS, JavaScript, and Ajax 

  • The HTTP protocol and the RESTful architectural style 

  • Cloud / New Stack technologies such as OpenStack, OpenShift, AWS, Azure, and CloudFoundry 

  • Available to relocate to one of the following: Barcelona, Vienna, Linz, Hagenberg or Gdansk 

Additional Information

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 40.500 per year based on full-time employment (38.5 h/week). As part of the training program you salary is reviewed every 6 months and has a fixed ramp up plan based on your performance.

All your information will be kept confidential according to EEO guidelines. Further info on this issue are available here.  

Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice