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Deal Desk Analyst

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

Job Description

We are seeking an outgoing, detail-oriented individual to join the Deal Desk team. This person will act as a trusted advisor to Sales and other key stakeholders and will be responsible for performing an in-depth review of all nonstandard deals within a defined territory. This is a highly visible role in which you will be exposed to the highest levels of Sales leadership as well as other members of the Dynatrace executive team.

As a member of the Deal Desk team, you will work closely with Sales to construct and review potential deals, enable effective decision making by providing analyses of deals to key stakeholders, and work with cross-functional groups to drive process improvement.

Your role:

  • Perform all necessary background research and analysis on all nonstandard and discounted deals in a given territory.

  • Present analyses of deals to decision-makers in a clear and concise fashion that enables them to make a quick and informed decision.

  • Serve as a gatekeeper to the senior members of the Deal Desk by reviewing requests before they are escalated.

  • Build relationships with the Sales team and help craft deals early in the sales cycle in a fashion that is in the best interests of Dynatrace and the customer

  • Partner with Sales Operations to drive process and systems improvements

  • Perform ad hoc analysis and projects related to discounting and Deal Desk activity


  • Prior experience in a software sales role preferred

  • Prior experience working in a Deal Desk or other direct sales support role preferred

  • Ability to think critically and analyze deals in depth

  • Strong written and interpersonal communication skills

  • Attention to detail

  • Solid business acumen

  • Substantial knowledge of software licensing and pricing concepts

  • Working knowledge of ASC 606 as it pertains to software companies

  • Bachelor’s Degree

  • Experience with SFDC is a plus

Additional Information

We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?