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Renewal Specialist - German Speaking

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Job Description

A Renewal Specialist generates revenue through maintenance and subscription renewals.  This is accomplished by direct contact with both our internal and external customers. 

Role & Responsibilities

  • Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization

  • Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer

  • Generating and sending quotes 120 days in advance that meet the customers contractual requirements

  • Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.

  • Working closely with Account Executives and Customer Success Managers on customer strategies and sales plans

  • Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts.

  • Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.

  • Provide information for internal management reporting

  • Meet all contractual and reporting deadlines

  • Perform additional duties as required

Qualifications

  • Experience working with software renewals

  • Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment

  • Proven ability to manage high volumes of renewals at any given time

  • Self-starter, highly motivated, and committed to getting results

  • Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy

  • Excellent verbal and written communication skills

  • Proven track record of flexibility in a team setting

  • Excellent word processing and spreadsheet experience in MS Word and Excel

  • Salesforce.com knowledge

  • Excellent verbal and written communication skills

  • Proven track record of flexibility in a team setting

  • Excellent word processing and spreadsheet experience in MS Word and Excel

  • Fluent in German and English 

 

Additional Information

Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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