Renewal Specialist - German Speaking
Company Description
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
Job Description
A Renewal Specialist generates revenue through maintenance and subscription renewals. This is accomplished by direct contact with both our internal and external customers.
Role & Responsibilities
Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization
Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer
Generating and sending quotes 120 days in advance that meet the customers contractual requirements
Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.
Working closely with Account Executives and Customer Success Managers on customer strategies and sales plans
Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts.
Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
Provide information for internal management reporting
Meet all contractual and reporting deadlines
Perform additional duties as required
Qualifications
Experience working with software renewals
Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment
Proven ability to manage high volumes of renewals at any given time
Self-starter, highly motivated, and committed to getting results
Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy
Excellent verbal and written communication skills
Proven track record of flexibility in a team setting
Excellent word processing and spreadsheet experience in MS Word and Excel
Salesforce.com knowledge
Excellent verbal and written communication skills
Proven track record of flexibility in a team setting
Excellent word processing and spreadsheet experience in MS Word and Excel
Fluent in German and English
Additional Information
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