Dynatrace careers teams technical support hero

Senior Customer Solution Engineer

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

Passionate about customer communication on a very technical level? Excited about troubleshooting for our AI-powered monitoring solution? Eager to join a global leader that enables digital transformation? If yes, join Dynatrace! 

Customer Support | Troubleshooting | Software as a Service | Digital Transformation | Cloud Monitoring 

As a Senior Customer Solution Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.  

Your role:

  • Recognize and solve problems as reported by customers related to our SaaS and Managed products.  

  • Interact with diverse customer technology ecosystems.  

  • Work directly with customer application specialists to troubleshoot and resolve platform or product issues.  

  • Be exposed to an entire range of cutting-edge technologies.  

  • Work closely with our development and product management teams.  

  • Attend training for new product features and technologies.  

  • Exchange knowledge with other colleagues and suggest product improvements. 

Qualifications

  • Technical Degree (preferably in Computer Science) or relevant experience in IT. 

  • Professional work experience in software development, software testing, or in customer services. 

  • Ability to analyze code written in modern programming languages. 

  • Proven experience with various operating systems (Linux, Windows) and computer networks. 

  • Working knowledge of containerization platforms (Kubernetes/Openshift or similar). 

  • Experience in working with external clients and different levels of stakeholders (operational, tactical and strategic). 

  • Strong analytical thinking with a structured approach to problem solving. 

  • Experience in ticketing systems (Zendesk/Jira or similar). 

  • Mentor for team members with regards to attitude, work ethic, values & behaviours. 

  • Excellent English skills, both oral and written. 

You will love this job if: 

  • Troubleshooting is your passion. 

  • You are fascinated by technical challenges, and you think creatively. 

  • You love to learn new technologies. 

  • You appreciate team spirit and enjoy an international environment. 

Additional Information

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.  

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.  

  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.  

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.   

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.  

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.   

  • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.  

  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.  

  • Attractive compensation packages and stock purchase options with numerous benefits and advantages.  

Remuneration 

Senior Customer Solution Engineer: 12k - 15k PLN gross per month 
 

Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities). If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.  

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