Your role at Dynatrace
The Cloud and Infrastructure Systems Engineer (CISE III) is responsible for supporting the internal and cloud-based systems used by the Employee Digital Enablement Group (EDE).
Under general supervision the engineer performs technical work including designing, setup, administering, upgrade and troubleshooting server infrastructure and ensures the success of SaaS equivalents.
The CISE collaborates with peers to complete projects and support business initiatives and participates in the development of architectural standards and procedures.
Responsible for the integration of new SaaS vendors with Azure, AD and/or Office365 including implementation of single sign on (SSO).
Supports SSO integrations of existing applications.
Supports and continues to enhance user account lifecycle automation using Microsoft Identity Manager
Responsible for maintaining security standards, patch deployment and vulnerability remediation across server infrastructure
Build out new infrastructure and highly available solutions to satisfy business objectives both in the cloud and on premises
Supports the corporate Active Directory domain structure, including Active Directory, Azure Active Directory and Azure AD connect
Administers Microsoft Office 365 and email security products
Manage virtualized infrastructure running under VMware ESXi 7 and Amazon EC2
Manage internal and external DNS using Microsoft and 3rd party vendors
Be an excellent business partner to multiple organizations, recommending secure processes and systems.
Communicates and effectively interacts with diverse groups of people
Consistently display an outstanding customer service attitude.
Develops documentation and maintains knowledge base to document solutions and define procedures.
Mentors junior staff and cross trains peers and other teams on areas of expertise
Work on escalated support tickets
Participate in the definition of standard IT practices and procedures
Participate in an on-call support rotation as required
This is a remote position. Must live in the Eastern Time Zone within the United States. Up to 10% periodic travel required.
What will help you succeed
At least 5 years of IT experience
College degree preferred
Experience with Identity Management solutions such as Forefront Identity Manager/Microsoft Identity Manager highly preferred
Microsoft Certifications like (MCP, MCSA, MCSE, etc.) preferred
Expert knowledge deploying and managing single sign-on (SSO) utilizing SAML 2.0
Experience with the Microsoft Identity Platform including OAUTH and Microsoft Graph
Expert knowledge of Active Directory and Azure Active Directory
Advanced PowerShell automation scripting skills including interaction with REST API and/or database services
Detailed knowledge of Microsoft server products including (Windows Server (2016/2019/2022)
Experience administering public key infrastructure (PKI) including Microsoft enterprise certificate authority and public certificate authorities
Experience managing Microsoft Office 365
Experience working in heterogenous environments that include Microsoft, Linux and Mac endpoints.
Work as part of a team to support global operations of Dynatrace’s computer systems and applications.
Outstanding written and verbal communication skills
(Position might be filled at a higher level based on candidate's experience)
Why you will love being a Dynatracer
Dynatrace is a market share leader & a 12x magic quadrant leader
Dynatrace invests more in R&D than some of our competitors’ total revenue, assuring market-leading customer value and quick adoption
Dynatrace is trusted by over half of Fortune’s Top 10
Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness.
Dynatrace gives you the chance to work with the largest of the Cloud players like AWS, Azure, VMware, and Google Cloud allowing our customers to have the best 3rd Generation Monitoring in the world. Not to mention we’re fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology
Compensation and rewards
The salary range for this role is $95,000- $130,000. When determining your salary, we consider your experience, skills, education, and work location.
Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.
We support your career development and personal growth journey with knowhow, resources and dedicated time.
We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.