Senior Technical Product Consultant - Italian Speaking
Your role at Dynatrace
Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.
Mentor other Level 1 and Level 2 Product specialists.
Key contributor to projects and initiatives focused on improving key processes
Establish yourself as a recognized Subject Matter Expert (SME) for non-Dynatrace technologies, methodologies or frameworks.
Perform proactive deep dive analysis of product installation, deployment, configuration and usage and adoption of customer environments. Provide recommendations to improve value realization of Dynatrace.
Track and document customer touchpoints and engagements.
Enable, coach and mentor our customers on best practices to ensure adoption of the Dynatrace platform.
Respond to product inquiries and provide assistance to customers via email, web conference, and phone.
Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment.
Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions and non-Dynatrace integrations.
Identify potential growth and retention opportunities within customer chat conversations and coaching sessions
What will help you succeed
Education: Bachelor’s degree in computer science, Information Technology, or equivalent work experience
Work experience: 5+ Years.
Excellent Italian + English
Familiar with one or more of the following technologies:
Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.
Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss
Mobile application technologies such as iOS, Android Webkit.
DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet etc.
CMDB/ITSM Technologies/platforms such as ServiceNow and BMC
Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
Familiar with database design, SQL, and data access practices and concepts.
Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences.
Must have exceptional English written and verbal communications skills.
Associate level industry certification, complementary to Dynatrace
Showing an interest and pursuing becoming as a Subject Matter Expert (SME) for non-Dynatrace technologies, methodologies or frameworks
Willingness to learn new technologies and resolve complex technical issues.
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a Dynatracer
All your information will be kept confidential according to EEO guidelines.
We support your career development and personal growth journey with knowhow, resources and dedicated time.
We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.