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Regional Services Manager - Northern EMEA

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Job Description

In this role, you will be responsible for the successful scoping, positioning, and delivery of a wide range of Services supporting all Dynatrace technologies.  As a Manager in the Dynatrace ACE Services organization, you will provide deployment planning, adoption and operational strategy, and overall engagement management for Dynatrace Services Engagements focused on customer success.  You will work directly with Dynatrace Sales and customers to understand business and technical requirements, crafting delivery proposals and manage the Services presales related activities.  You will also be leading Consultants and Architects in your team to drive engagement success, customer satisfaction, and Dynatrace adoption.  Passionate, energetic, a good communicate, and interpersonal skills will be paramount to your success in this role. Overall, you need to be a leader

Qualifications

  • Degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT 

  • Minimum 5+ years APM working experience. 

  • Ability to demonstrate solid understanding of Enterprise Software deployments in discussion with clients and prospects 

  • Ability to provide customers with clear guidance on their adoption strategies 

  • Excellent communication, presentation, documentation, and negotiation skills 

  • Demonstrated ability to lead a diverse team of technical resources to successful engagements in challenging conditions 

  • Ability to execute services engagements that meet customer expectations and drive product and services expansion 

  • Strong project management capabilities 

  • Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results 

Additional Information

Desired Experience:

  • Ideal candidates will have 3+ years Dynatrace Technology Consulting or equivalent Technical Consulting experience 

  • Project management experience  

  • Dynatrace Professional Certifications, together with any full stack and Cloud certification 

  • This role will be a hybrid working model with office and remote working available 

  • Bilingual and must be able to speak English

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