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Sales Development Representative - LATAM

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.

Job Description

The Sales Development Representative is responsible for identifying and qualifying sales opportunities for APM software field sales organization. Sales Development Representative will partner with field sales representatives and marketing to generate demand and qualify leads.

Responsibilities: 

  • Qualify leads and prospects based on defined criteria.

  • Profile assigned accounts and drive outbound prospecting to generate new business.

  • Must call into senior IT management at Fortune 1000 as part of lead development and qualification. E.g. CTO, CIO, Directors of IT Operations, Directors of Infrastructure, Directors of Application support.

  • Conduct research on accounts by using Google, LinkedIn, Jigsaw and other tools.

  • Develop an understanding of the account’s business issues and other relevant information.

  • Execute database and telemarketing programs to increase attendance at upcoming events, seminars, and to create awareness for current product promotions to target audiences.

  • Educate prospects about Dynatrace enterprise solutions.

  • Use CRM-Salesforce.com to track activities.

  • Attend weekly territory forecast meetings and update team on progress of identified activities.

  • Work to meet defined metrics goals.

  • Provide input to marketing including feedback on quality of leads from marketing programs.

Qualifications

  • Understanding of IT operations management solutions a plus.

  • Fluent in Spanish is necessary.

  • Fluent in English and or Portuguese is a plus.

  • Experience using a CRM, (Salesforce.com preferred).

  • College diploma/university degree or equivalent experience.

  • High level of commitment to exceptional customer service and relationship build.

  • Strong written and verbal communication skills.

  • Strong problem solving, organizational and interpersonal skills.

  • Ability to work both individually and in a team environment.

  • Self-motivated with the ability to work in a fast paced and constantly changing environment.

Additional Information

#LI-JB1

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Dynatrace requires all US employees to be fully vaccinated against COVID-19 two weeks prior to their start date, and to provide verification via the Clear app.  Requests for exemptions, must be reviewed and approved prior to commencing employment.  If this requirement is not met, your employment will not commence.

Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.