Technical Support Engineer (Hybrid, Denver)
Your role at Dynatrace
As a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true “technologist”.
Troubleshooting is your passion
Enterprise application support experience
You are fascinated by technical challenges and think outside the box
Enjoy being creative and show a high-energy with a passion for winning
Strong communication and presentation skills
Self-motivated with a strong work ethic
Hands-on team player and proactive person of action
Passion for exchanging knowledge with other colleagues and suggesting product improvements
What will help you succeed
Minimum Requirements
1+ years of related technical work experience supporting/developing Python or other OOPL based applications
Bachelor's degree or relevant technical related experience or training
1+ years of experience working with SaaS applications and infrastructure technologies.
Preferred Requirements
3+ years of related technical work experience supporting/developing Python based applications
Experience with software support and troubleshooting
Knowledge of Python framework(s) (i.e. Django, Flask, etc.)
Experience writing and debugging complex Python applications
Exposure to Java (JMX and PMI), .NET Development, or other programming languages
Experience with database technologies (MS SQL, Oracle, IBM DB2)
Exposure to Prometheus scraping
Exposure to SNMP
Experience with network troubleshooting
Relevant industry certification with a focus on Python (ex. Python Certified Entry-level Programmer, Certified Professional in Python Programming, etc.)
This position will work in a 2- day per week Hybrid Schedule from the Denver office.
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a Dynatracer
Salary DOE is $80K - $90K, DOE, plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.
Total compensation may vary depending on candidate experience, education and location.
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About Dynatrace
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
More information
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