Dynatrace careers teams technical support hero

Technical Support Engineer - Graduate Training Program- 2021 Grads

Company Description

Are you passionate about customer communication and can articulate at a very technical level? Are you excited to troubleshoot for our AI-powered monitoring software? Are you ready to join a global leader that enables digital transformation?   Dynatrace has redefined monitoring: AI-powered, full-stack & automated. Our innovative SaaS product helps customers to get self-driving IT.  

Dynatrace is the only web-scale monitoring solution on the market designed to meet the needs of modern applications. All we need now is you to become a personal superhero to our customers.

How we prepare you: Our Professional Development Program (PDP) is an intensive 12 -weeks developmental training program to ensure that you have both the soft and hard skills to hit the ground running as a Technical Support Engineer with our team. Our program provides you with a strong foundation of consulting methodologies, personal brand development, Dynatrace technology, and client strategy on which to build a career with us.

Job Description

Your role in the team

  • Identify problems and ensure our customer's business critical applications are available and performing at their peak.

  • Investigate issues directly with the customer via screensharing - Cooperate with Development and Product Management.

  • Attend training for new product features and technologies.

  • Exchange knowledge with other colleagues and suggest product improvements.

Qualifications

What we are looking for

  • New Computer Science or IT graduates in 2021

  • Who will be available to start in January 2022

  • Basic Technical knowledge of the following:

    • Programming

    • Web (HTML, XML, Javascript)

    • Application, Process and Services

    • Database

    • Linux

    • Networking

  • Strong passion and desire to learn new technology.

  • Independent thinker yet team oriented.

  • Innovative and creative.

  • Self-motivated with a strong work ethic.

  • Customer Service skills

  • Residence of Kuala Lumpur, Malaysia

  • Fluency in Vietnamese or Thai is a plus

  • Knowledge in Mobile Development, Application Security or Kubernetes is also a plus

Additional Information

We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?   

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