Team design and user experience header image

DesignOps Specialist (m/f/x)

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

Do you care about design processes, product workflows, and incorporating design best practices to optimize productivity? That good design teams thrive working with consistent product experience approaches that ultimately lead to satisfied customers? If you’re as passionate as we are about solving problems and building efficient teams, you’d be a perfect fit for this role.

We are looking for an enthusiastic DesignOps Specialist to help our global experience design community work more effectively and feel more fulfilled in their day-to-day lives. We’re looking for someone who will advocate for the practice, provide direction and mentorship to other design practitioners, and help educate multidisciplinary teams through enablement initiatives. You'll be crafting and improving design processes, workflows, and guidelines which will help us build a strong foundation.

As a DesignOps Specialist in our Design & Experience Operations (DXO) team, you will collaborate with an international team of passionate designers, researchers, product managers, and developers across our R&D labs in Austria, Poland, Spain, Estonia, and the United States.

In this role, you will...

  • Develop a deep understanding of how all the design practitioners work, what’s in their way and how to help them succeed.

  • Build systems, workflows, templates, and guides that enable design practitioners to operate effectively and efficiently.

  • Develop and maintain a program of rituals designed to foster collaboration and learning opportunities for the design and experience community.

  • Be a strong advocate for design and experience within Dynatrace - elevate the global design practice and encourage and drive best practices.

  • Mentor and support current and future design practitioners.

You will love this job if… 

  • You can take ownership of projects and work autonomously.

  • You're a team player, and you're passionate about operational topics and people. You always find ways to teach and build conviction in others – across teams, offices, and cultures.

  • You're an optimistic, motivated self-starter with a can-do attitude; no task will be too small or big for you.

  • You give and receive feedback freely and constructively, always open to learning and improving.

Qualifications

  • At least 5 years of dedicated experience in a design role— working in complex software products and systems is a big bonus.

  • Proven track record of building and managing operational systems, both large and small.

  • Knowledge of creative project management best practices.

  • Experience working with remote and international teams.

  • Fluent in English, with excellent written and verbal communication skills.

  • Solid understanding and execution of design principles, processes, user research, and success validation.

Additional Information

When applying for this role, please include a link to a brief portfolio showing various projects you led or were involved in. Please make sure your selected samples have contextual descriptions about your approach and process, challenges faced, improvements implemented, success evaluations, and before v. after examples of work whenever relevant. 

Please apply with both your resume and portfolio in English. Bonus points for a cover letter.

What's in it for you? 

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. 

  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work. 

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.  

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.  

  • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. 

  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. 

  • Attractive compensation packages and stock purchase options with numerous benefits and advantages

Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 56,000 gross per year based on full-time employment (38.5 h/week). We offer a higher salary in line with qualification and experience.

Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities). If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program. 

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