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License Management Representative

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

Job Description

Want to be part of a revolution?  Already the leader in application monitoring solutions, Dynatrace is redefining the rules of performance with, Dynatrace One, its new 3rd generation platform.  We are looking for a high performer to join our License Management Team (Corporate Finance) in support of our growing business and advancing the quote to cash operations at Dynatrace.

Do you have what it takes?  Come join our dynamic and growing Finance center of excellence!

The License Management Americas Analyst is part of the team that is fully responsible for all provisioning for Dynatrace customers and partners around the world.  Your work and insight will directly contribute to Dynatrace’s incredible growth story on a global scale.

Responsibilities:

  • Work as a member of the License Management team that supports the Global sales teams.

  • Accurately validate customer requests for contractual entitlement of product, documentation, and security keys.

  • Respond and provide a quality and timely response to Licensing requests.

  • Report technical issues through a tracking system with Product Management and Development. 

  • Participate in training and information sharing activities.

  • Communicate to Management and Development any process and technology improvements. 

  • Act as a backup for other team members when necessary.

  • Follow all documented policies for Worldwide License Management including Global Commercial Policy. 

  • Support Worldwide License Management’s vision to provide exceptional customer service while striving for increased customer satisfaction.

  • Escalate customer service concerns to Management when appropriate. 

  • Work with different teams like order management, customer success, renewals, sales and support.

  • Provide after-hours support as requested especially during the last day of months. 

  • Ensure all sales orders are provisioned in Salesforce.

  • Share best practices and ensure compliance with company internal policies and processes.

  • Assist with SOX audits and process reviews when required.

Qualifications

  • Experience with Global Enterprise software   

  • Experience with software provisioning

  • A dynamic, flexible individual capable of working in a fast-paced sales environment

  • Strong individual accountability and execution

  • Is deadline driven with excellent attention to detail

  • Is a self-starter with a pro-active approach

  • Ability to work with multiple teams involved in the sales cycle simultaneously

  • Strong verbal & written communication skills

  • Ability to communicate at all levels of working relationships

  • Ability to navigate ambiguity and drive towards effective decision making

  • Advanced MS Word and Outlook, Intermediate MS Excel

  • Salesforce experience preferred

Additional Information

#LI-HC1
#LI-Remote

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Dynatrace requires all US employees to be fully vaccinated against COVID-19 two weeks prior to their start date, and to provide verification via the Clear app.  Requests for exemptions, must be reviewed and approved prior to commencing employment.  If this requirement is not met, your employment will not commence.

Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.