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Sr Technical Support Analyst - SAP SuccessFactors

Your role at Dynatrace

We are searching for a new Senior Application Support Analyst to join our global Business Systems team, with extensive knowledge of SAP SuccessFactors. 

In this role your will provide tier 2/3 Support global SAP-SuccessFactors application by resolving production support tickets, addressing logged issues, managing users and coordinating escalations as necessary

Key Responsibilities;

  • Identify opportunities for application enhancement to improve efficiency and resilience

  • Create and manage all aspects of users’ application security; profiles, roles, permissions, and sharing rules in SuccessFactors

  • Prepare and execute manual data migrations as requested

  • Configure system settings, workflows, and processes to meet specific business requirements.

  • Update and document knowledge base articles and system process flows as required

  • Collaborate with cross-functional teams to ensure smooth integration between SuccessFactors modules and other HR systems

  • Proactively identify opportunities for process improvement and optimization within the SuccessFactors environment

  • Stay informed about system updates and industry best practices to enhance system capabilities

  • Contribute to the bi-annual SuccessFactors release management processCreate and maintain custom reports and dashboards to provide key HR metrics and analytics , including Table, Canvas, and Story reporting within SuccessFactors.

  • Work with stakeholders to understand reporting requirements and deliver actionable insights

  • Support the broader production team by triaging issues for other business applications such as Saleforce, NetSuite, Varicent, ZenDesk, Totango, SmartRecruiters and more

  • Work closely and effectively with business stakeholders, development team and other run-team members to ensure application performance and end-user satisfaction

  • Occasional after-hours support may be required due to high volumes of tickets

What will help you succeed

  • Advanced knowledge of SAP-SuccessFactors Administrator credentials

  • Strong organizational and communication skills

  • Experience with ITIL/ITSM processes, SDLC best practices, ticketing systems including Freshworks, and Jira

  • Experience with data tools like Data Loader and Demand Tools is preferred

  • Prior experience with business additional applications: Salesforce, NetSuite, Varicent, Totango, Zendesk, SmartRecruiters, and Boomi is a plus

  • Excellent ability to work across the organization with users at various levels of application proficiency

  • Passion to work within a fast paced, high energy, high tech environment

  • Must have very good written and verbal communication skill

  • Must be self-motivated and pro-active

  • Comfortable working on a variety of simple to complex projects

  • Comfortable working with Large organization with global footprint would be a plus.

  • Prior experience with Agile methodology

  • Bachelor’s Degree in Computer Engineering, Business Administration or Information Systems preferred

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Why you will love being a Dynatracer


  • one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. 

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.  

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.   

  • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. 

  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. 

  • Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Discover more

About Dynatrace

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

More information

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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